Refund policy
We have a 7-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at novabelleco@icloud.com. Please note that returns will need to be sent to the following address:
Pudo Locker : The Courtyard Shopping Centre
388-3 Main Road, Escombe, Queensburgh, Durban ,4093
Extra Small Locker
You can always contact us for any return question at novabelleco@icloud.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Pease contact us within 48 hours of delivery with:
- clear photos of the item
- order number
We’ll happily arrange a replacement or store credit where applicable.
Email:
novabelleco@icloud.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return is received and inspected, we’ll notify you regarding approval.
Approved refunds are processed to your original payment method within a few business days.
Shipping fees are non-refundable.
At Nova Belle Collection, we hope you love every piece you receive ♡
Headbands and accessories may be returned within 7 days of delivery if they are:
- unused
- unworn
- in original packaging
- in resellable condition
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Privacy Policy
Your personal information is kept secure and used only for:
- processing orders
- customer communication
- delivery purposes
- marketing emails (if subscribed)
We never sell or share your personal information with third parties.